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Seda Ghukasyan

Caller Location System Proposed for Calls Made to 911 and 102

Armenia’s Ministry of Transport, Communication and Information Technologies proposes to make amendments to the Law on Electronic Communications and introduce caller location system for 911 and 1-02 service calls. The draft law is presented on the unified website of legal acts draft publication www.e-draft.am.

The draft justifies that the National Crisis Management Center of the Ministry of Emergency Situations has responded to more than 6 million alarms during its activity years. Although the overwhelming majority of the alarms are of household character, there are also cases when the person who calls cannot provide accurate or approximate address for objective or subjective reasons.

 "In such situations, there is a considerable delay in response and immediate assistance, often resulting in joining additional forces. The situation changes if 911 operator is able to locate the caller. Emphasizing the importance of human life and health, the introduction of the caller’s location system is an important step that will significantly reduce the timing of the aid, and targeted response will prevent the waste of additional forces, "says in the draft’s description.

The draft also mentions that locating systems have been effectively used for years in the U.S. 911 and European 112 alarm centers.

The Ministry of Transport, Communication and Information Technologies proposes to amend Article 49 of the Law on Electronic Communications with the following sub clause:  "The operator or service provider has the right to disclose information about the customer location and customer's personal data in case of calls to the emergency response service (911) and Police of the Republic of Armenia(1-02). "

The draft bill should still be approved by the government and then submitted to the parliament.

Photo taken from Armenia’s Ministry of Emergency Situations website

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